The Reviews Are In For Communication Case Studies

Authors Carolyn C. Shadle, PhD and John L. Meyer, PhD, have contributed to the Trends magazine case study series. In this first-of-its-kind book, they’ve included an expanded portfolio of case studies, along with their insights into each. If some, or many, of these scenarios sound frustratingly familiar, then they’ve accomplished their objective of making the content as timely and relevant as possible. To set the stage for these case studies, Drs. Shadle and Meyer also provide a primer on communication theory, nonverbal communication, and the dynamics of small-group communication. Finally, in an “action plan,” they offer sixty-four tips you can use today and throughout your working career that will help you communicate more positively and with greater confidence.

These tips will not only help you solve problems but prevent many from happening in the first place. 

I encourage you to share this book with others on your team. Several of our readers have told me that they have used these care studies during staff meetings to engage their coworkers and share ideas about how to do a better job of communication with, listening to, and understanding one another. You can add to the fun by asking them to play the roles of the characters, performing as if on stage. As the authors say, “If you go as a group, you will enjoy the adventure all the more – and be likely to get along better.”

In today’s tough economy and increasingly competitive environment, veterinary practices are looking for ways to stand out and better serve their clients and patients. Many are offering new services or adding state-of-the-art technology. But there can be no substitute for a highly motivated team that communicates effectively and in which the team members care about one another. . . .
–Constance Hardesty, Editor in Chief, American Animal Hospital Association  

….As it covers many (if not all) aspects of the different types of communication that we experience on a daily basis in the veterinary field, it really did help me understand concepts so much better. It’s well written, and easily understandable, as there were many examples that I could personally relate to. I feel that especially now since I just recently started a new ER position in my home state I communicate very well with clients, my coworkers, and even my patients. I’ve received lots of feedback from my DVMs, managers, and clients that I’m very easy to talk to, very relatable, and have developed a very special and professional communication skill set. So I do want to thank you because without your book I’d probably still be lost. A lot of people might think that oh it’s just communication it’s not that important but there are very wrong. I feel that beside from treating clinically to help provide the best patient care, communication it just as important. Your book answered a lot of questions. that I had and only made my communication skills better. Again thank you so much. 
-Michelle Badgley