Maintain the Personal Touch
In order to individualize your customer services, you will want to maintain a personal touch. We have written an article, published in the December 2016 issue of TRENDS magazine, which outlines…
Online Reviews: Opportunity or Disaster?
Online Reviews: Opportunity or Disaster? Managing your reputation is important, and you’ll find some tips for your practice in our article in the March issue of TRENDS Magazine, published by the American…
Listening With Empathy
The following blog is a result of a short 15-minute “Hot Rocks” presentation which I gave at the July 2019 meeting of VetPartners. VetPartners brings together a variety of professionals…
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