Training Tailored to Meet Your Needs
Your staff operates at a high level of excellence in your field of business. But are they confident in addressing those problem customers with issues that can adversely impact your bottom line? Are they equipped to handle a teammate who ignores their needs or advice? Effective communication can make all the difference in creating harmonious relationships within your team and with your customers.
Workshops
Carolyn and John offer training in a variety of formats and will work with you to tailor their training to your need.
They can facilitate their training either through visiting your workplace or conducting a multi-person remote learning session. Read more.
They will visit your workplace and present training. They’ll present recognizable situations from everyday staff and customer interactions. Often they will present cases that prompt discussions leading to questions like “What should I have said?” and “What can be done to fix the situation?”
Workshop participants have the opportunity to talk about how to deal with troublesome issues. They come away with new ways to approach a challenge and become better equipped to make your workplace a satisfying, positive space for everyone.
Skills-based Topics
Discussion of situations leads to a focus on communication skills, such as:
- How to Listen with Empathy
- The Art of Virtual Communication
- The Art of Inclusive Communication
- Diversity, Inclusion and Equity in the Workplace
- How to Communicate With Millennials
- People Say the Darndest Things: What to Say at the Time of Loss
- Communicating with Difficult Clients
- Brave and Honest Communication
- When Listening Becomes Magical
- Speak Up
- Building a Collaborative Relationship
- Client engagement: Being Other-Focused
- There’s So Much to Say: How to be Heard
- Personalities Getting Along 24/7
- Prepare to Speak
- What Body Language Says
- Staff Meetings That Are Dynamic and Meaningful
- Bullying
- Using Words that Avoid Undermining Your Effectiveness
- Case for Cases to Enhance Communication Skills
Related Practice Management Topics
- How to Define your Brand and Communicate it
- Leveraging the Talents of Millennials
- Well-being in the Workplace
- Keeping Your Emotional Boat Afloat
- Care for a Lifetime
- Creating a Transformational Experience for Clients
- Be a Workplace of Choice
- Define Your Culture
- From Disney to the Corner Clinic
- Creating Vision and Mission Statements and Communicating Both
- An Ethics Case: A Rusty Dilemma
You Can Expect These Outcomes
- New patterns and scripts to add or replace the things you ordinarily say
- Experiencing the power of effective communication in a safe setting
- Confidence in addressing people who have problems or who create problems
Training Formats
ICS’s workshops are fun. They can run from one to four hours in length. Sessions can be designed as remote learning, as a retreat, or in-person lunch-time meeting. However they are presented, your staff will come away with a new set of responses to the communications problems they face every day.
For an idea of how much fun an ICS Workshop can be, take a look at two ICS case presentations. “He Thinks He’s the Boss?” was presented at the Cat Doctor in Boise Idaho. You can hear the sounds of a deaf cat housed in the training area. “Is Tabby Toby Too Tubby” illustrates the power of effective – or ineffective – communication in a between a professional and a customer.
What One Person Said:
“Combining their experience in corporations, small business and academia, Carolyn and John bring insights from all points of view to bear on organizational and interpersonal communication. By working with them I have been able to help association members grow, and my own career has grown since I applied their communication strategies and techniques.”
For More Information or scheduling, ICS training, call 858-450-5343 or send an email to cshadle@mac.com. See www.VeterinarianCommunicaiton for ICS training and writing addressing the veterinary and pet-care industry.