Positive People Experiences

Positive People Experiences was featured in the La Jolla Village News column, “Doing it Better,” by Natasha Josefowitz, Ph.D.,March 27, 2015, page 19, click to read online. Natasha wrote, “Although it is written as a communication tool for clients and … Continue reading

Communication Patterns can Create Roadblocks in Our Interaction

Unfortunately, we have learned many patterns of speech that can cause problems, especially when there is tension in the relationship. In order to substitute more effective responses, it is useful to first recognize those that get in the way of … Continue reading

Difficult Conversations

What makes some conversations difficult, while others are not? We are going to be discussing this question at the conference of the Ontario Association of Veterinary Technicians this weekend in Niagara Falls, Ontario. Here is a sneak preview. There are … Continue reading

Five Things to Do To Build A Staff That Works Efficiently

  Recruit and hire the right people. Jim Collins in his book, Good to Great, advised business owners to “get the right people on the bus.”  That includes taking time to think about what you need and how to find … Continue reading

What’s Your Signature Conversation Style?

What’s Your Signature Conversation Style?   – a guest blog by Dr. Loren Ekroth Many professional entertainers like comedians have a “signature style.” Examples: Jerry Seinfeld, Bob Hope, Stephen Wright. They come to be known for their special styles. Similarly, regular … Continue reading

Speak Your Mind

 Do you shy away from speaking your mind?  Do you have good ideas that you don’t share?  Do you want someone to do something (or stop doing something) but you don’t let him or her know? Perhaps you’re afraid that … Continue reading