Maintain a Personal Touch

Maintain a Personal Touch In order to individualize your customer services, you will want to maintain a personal touch. We have written an article, published in the December 2016 issue of TRENDS magazine, which outlines a number of ways you … Continue reading

Cultural Differences – How You Can Individualize Your Customer Service

Recognize Cultural Differences to Individualize Your Customer Service  How do you individualize your customer service? We have outlined a number of ways in our article in the December 2016 issue of TRENDS magazine entitled, “Individualize Customer Service.”   In our last … Continue reading

Set the Stage

Your Busienss Can Set the Stage for a Memorable Experience Walt Disney discovered how to create an “experience” for his visitors. He took a common activity like the enjoyment of amusement park rides, often encountered in a dirty and noisy … Continue reading

Experience That Leads to Loyalty

Experience That Leads to Loyalty Walt Disney discovered how to create an “experience” for his visitors. He took a common activity like the enjoyment of amusement park rides, often encountered in a dirty and noisy town fair, and turned it … Continue reading

Data Security – It’s the Law

Data Security – It’s the Law Losing data is disruptive. Exposing personal data can be embarrassing. Worse, loss of identity data can result in legal problems. As stated in Animal Health Solution, “compliance with the identity theft prevention laws is … Continue reading

Positive People Experiences

Positive People Experiences was featured in the La Jolla Village News column, “Doing it Better,” by Natasha Josefowitz, Ph.D.,March 27, 2015, page 19, click to read online. Natasha wrote, “Although it is written as a communication tool for clients and … Continue reading