Consider Your Customers’ Ages In Order to Individualize Your Customer Service. “Customer service” is the name of the game, and individualizing that service will take you to the next level. We have written an article, published in the December 2016 … Continue reading
Category Archives: Veterinarians
Recognize Cultural Differences to Individualize Your Customer Service How do you individualize your customer service? We have outlined a number of ways in our article in the December 2016 issue of TRENDS magazine entitled, “Individualize Customer Service.” In our last … Continue reading
Understand Personality Types to Individualize Your Customer Service In our last post, we talked about “listening to the music, as well as the lyric” in order to focus individually on your customers. Individualizing customer service can also mean focusing on … Continue reading
How Do Your Customers Perceive You? Listen You’ve heard the phrase, “Perception is reality.” In other words, how people perceive something is what is real to them. Facts and information to the contrary, what your client believes to be true … Continue reading
In my last blog, I shared with you some thoughts that had appeared in my Veterinary Practice News website column. Whether you’re a veterinarian or have another line of business, I thought the need to define your brand was worth … Continue reading
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Define Your Brand I wrote a variation of this blog for the Veterinary Practice News website several months ago. I think the information is worth repeating – not only for veterinarians but for any business wanting to leave its mark. … Continue reading
Millennials is the topic of our article in the January issue of Trends Magazine published by the American Animal Hospital Association. We are sharing our thoughts on this topic with our blog readers in 8 easy-to-read chunks. In former blogs we described ten … Continue reading
Characteristics of Millennials: Part I Millennials is the topic of our article in the January issue of Trends Magazine published by the American Animal Hospital Association. We are sharing our thoughts with our blog readers in 8 easy-to-read chunks. This … Continue reading
The Millennials Are Here: Clients and Teammates Millennials! Millennials! Millennials! Seems we are bombarded by references to the Millennials. Who are they? And why are they so important? This is the topic of our article in the January issue of … Continue reading
Your Busienss Can Set the Stage for a Memorable Experience Walt Disney discovered how to create an “experience” for his visitors. He took a common activity like the enjoyment of amusement park rides, often encountered in a dirty and noisy … Continue reading