Positive People Experiences

Positive People Experiences was featured in the La Jolla Village News column, “Doing it Better,” by Natasha Josefowitz, Ph.D.,March 27, 2015, page 19, click to read online. Natasha wrote, “Although it is written as a communication tool for clients and … Continue reading

Communication Patterns can Create Roadblocks in Our Interaction

Unfortunately, we have learned many patterns of speech that can cause problems, especially when there is tension in the relationship. In order to substitute more effective responses, it is useful to first recognize those that get in the way of … Continue reading

Difficult Conversations

What makes some conversations difficult, while others are not? We are going to be discussing this question at the conference of the Ontario Association of Veterinary Technicians this weekend in Niagara Falls, Ontario. Here is a sneak preview. There are … Continue reading

When in Conflict – Choose Mediation Over Litigation

When in Conflict – Choose Mediation Over Litigation The Better Business Bureau has a mediation program.  Carolyn participated in it some years ago. It’s a wonderful service in that it enables those locked in conflict to avoid the cost and … Continue reading

What Makes Your Group Work?

Make a list of what you think makes your group work.  Then divide the list into “task” roles and “maintenance” roles. The task roles are those related to completing the group’s goals – making a decision, solving a problem or … Continue reading

How to Deal With Overbearing Personalities

Sean told me about a woman in his organization who is causing him a lot of grief.  She’s at times overbearing, more outspoken than he’d wish, and often tactless in her communication style.  She interrupts.  She’s frequently angry. She engages … Continue reading

Four Fast Talkers

FOUR FAST TALKERS Did you see the February issue of Fast Company magazine? It’s the one that says “SPEAK UP!”  on the front cover and  “LISTEN UP” on the back.  As I mentioned in my last blog, it’s packed with … Continue reading